Resource Library
Administration
The devil is in the detail!
Whether you are at the helm of the organisation or somewhere hidden down the hierarchy, the documents provided in this section will help you gain greater insight and understanding.
1.1 Management and Leadership
| Guidelines for Management and Leadership | |
| Managerial Effectiveness | |
| Sample Hotel Meeting Structure | |
1.2 Management Responsibilities
| Management Responsibilities | |
1.3 MbO General Principles
| Management by Objectives | |
1.4 Planning & Budgetting
1.5 Forecasting & Reporting
| GOP Forecast | |
| Revenue Development Tracker | |
| Cashflow Forecast | |
| Target GOP Explained | |
| Target GOP Excercise | |
| Excel Sheet | |
1.6 Miscellaneous Forms & Tools
| Handover Checklists | |
| HR Department Evaluation Review | |
| Controlling Self Check List | |
| Hotel Service Standard Audit | |