Quality Assurance

  • Set the standards by which you wish to operate your business

Quality is not an accident ...

Quality is a measurement between two factors: GOOD or BAD. There can be no compromise with quality. Quality services depend on how well it meets customer needs and expectations. Quality comes at a price, whether this is an actual financial investment or the cost of time and effort from an individual or organisation as a whole.

It is often said that quality is the result of intelligent effort and hopefully this section provides enough material to assist you in your quest to improve.

Hotel Brand Standards

Brand Standards

Sets of standards covering every department and service provided to help you provide consistency and assisting with training and monitoring the progress of the team.
Hotel Pre-opening Checklist

Pre-opening

From technical assistance during construction to setting up your office and building your team, this section contains all you need.
Hotel HACCP Health and Safety

Health & Safety

From HACCP documentation to provisions for Special Needs rooms and crisis management, this section provides the relevant guidelines to keep your organisation and stakeholders safe.
Hotel Quality Audit and Control

Quality Control

Check, check and double check! Your work is never done. Auditing checklists for each department will help you do so objectively.
Hotel Environmental Sustainability

Sustainability

Make positive efforts to reduce negative environmental impacts. Even small changes can have a big impact.