Practicaly anything you'll ever need to formalize the process of innkeeping. Whether you are running a Bed & Breakfast in the country or a large 5-star city hotel you will need guidelines to structure the process of hospitality.
Match your product, service and environment to the needs and expectations of your customers using easy to understand tools and help your colleagues with guidelines matching your expectations.
The Archives
Please use all the documents in this section as a guide for your operation. Don't simply blindly copy but try to understand and match these to your unique circumstances.