Quality Assurance
Brand Standards
Standards will help not only to provide consistency in service but assist with training and monitoring the progress of the team.
With a set of guidelines written down, virtually anyone can walk in to a hotel and check to see if members of staff follow the rules, with the underlying thought that as a consequence guests receive the service they can expect.
9.1 Principles and Guidelines
| Sample Principles & Guidelines I | |
| Sample Principles & Guidelines II | |
| Brand Service Standards | |
| Hotel Audit Checklist | |
| Quality Assurance Auditing | |
| Food & Beverage Auditing | |
9.2 Brand Service Standards - By Section