Resource Library

  • Policies, procedures and so much more

3.1   Reservations

Every journey starts with a first step... Reservations!
Whether your hotel still features a classic reservations department, a revenue management center or the role has been integrated with the duties of the front desk staff, this section will provide the details and know how concerning reservations management.
Reservations Section

General

Reservation Overview
Reservations Tasklist
Reservations Service Standard Checklist
   

Reading Material

Market Share: A Lecture
Introduction to GDS (I)
Introduction to GDS (II)
Introduction to Electronic Distribution Systems
Selling Through Electronic Distribution Systems
Revenue Definitions
Hotel Yield Management
Revenue Management & Marketing
   

Forms

Sample Reservation Form
Sample Conference Reservation Form
Sample Credit Card Authorisation Form
Daily Reservation Call Sheet
Sample Reservation Confirmation
Sample Longstay Rate Agreement
   

Reports

Sample Report: Arrivals
Sample Report: Departures
Sample Report: Guest In-House
Sample Report: Manager Flash
Daily Market Analysis Spreadsheet
GOB by major Market Spreadsheet
Daily Pick-up Spreadsheet (I)
Daily Pick-up Spreadsheet (II)
Top 20 Producers Spreadsheet
   

Policies & Procedures

Terminology & Abbreviations
Telephone Courtesy
Reservation Status
Reservation Amendments
Reservation Cancellation
Reservation by Email/Fax
Reservation by Sales Company
Duplicate Reservation
Waitlist Reservation
Group Reservation
Group Checklist before Arrival
Profile
VIP Guests
Guaranteed Booking
No Show
Room Availability Overbooking
Increasing Sales in Reservations
Daily Checklist
Filing
Complaint Handling
Information Handover
   

Miscellaneous

Sample Bookers Program