Resource Library
3.4 Concierge & Belldesk
Who knows more about the hotel, its people, services and environment than the hotel's Concierge?
While the average guest only avail themselves of the baggage services offered, this department can be indispensable to others seeking to explore the city their in and the things to do.
General
| Concierge Handbook | |
| Valet - Doorman - Bellman Handbook | |
| Hotel Driver Handbook | |
Bell Section Responsibilities
| Concierge Concept Note | |
| Definition and Responsibilities | |
| Lost & Found | |
| Bell Captain's Desk | |
| Procedure for Arrivals | |
| Problems occuring with Arrivals | |
| Room Change | |
| Departures | |
| Luggage Storage | |
Butler Services
| Butler Service Training | |
| Butler Task Training | |
Flowcharts Limo Service
| Pick-up Service | |
| Limo Service - Car Setup | |
| Greeting and Escorting | |
| Car Check-in Proscedure | |
| Hotel Arrival | |
| Drop-off Service | |
Miscellaneous
| Flag Ceremony | |
| Airport Service Preparation | |
| HotelFAQs - Frequently Asked Questions | |
| Guest Service Directory - Concierge Guide | |
| Training Matrix - Bell Section | |