Resource Library
3.5 Housekeeping
The credo of any good housekeeper is "Your last look is the first look of the guest"!
Guests expect a perfectly clean and well maintained room. This takes a lot of hard work, attention to detail and consistent work procedures to achieve. This Housekeeping section is full of handy documents to setup and run the department efficiently with top notch quality results.
Introduction
| Role of the Housekeeping Department | |
| Room Attendant Handbook | |
| Public Area Attendant Handbook | |
Operating Procedures
Linen
Equipment Requirements
| The Role of Equipment Needed | |
| Material Handling Equipment (Trolleys/Carts) | |
| Mechanical Equipment | |
| Common Cleaning Tools | |
| Equipment Care | |
Cleaning Chemicals
| Introduction to Cleaning Chemicals | |
| Cleaning Chemicals - Benefits and Disadvantages | |
| Required Cleaning Chemicals | |
| Control of Cleaning Chemicals | |