Resource Library
3.12 Room Service
Dining in the comfort of your room remains a joy for many travellers.
No need ot dress up to go downstairs, no need to sit alone in a restaurant but on the sofa with your favorite movie on. In-Room Dining is more than just a cup of soup and a burger for a lonely traveller. Differently styled menus, attractive amenity set-ups and romantic couple dining options can make all the difference.
In-Room Dining Basics
| Room Service Handbook | |
| Operating Manual | |
| Sequence of Service | |
| Operating Equipment Par Stock | |
Task, Standards and Procedures
| Delivery | |
| Debrassage/ Collection of items | |
| VIP/CIP Procedures | |
| Guest recognition program | |
| VIP setup policy | |
| Creative amenity samples | |
| Complimentary order form | |
Miscellaneous
| Menu specification file | |
| Room Service sales book | |
| Room Service notice board tips | |
| Menu knowledge test | |
| Training: From order to pick up | |
Job Descriptions
| Reference to all F&B Service job descriptions | |