Resource Library
3.7 Guest Relations
Customer relationship management is embodied either by a dedicated Guest Relations team, or duties being shared among the Front Office members.
Small acts of generosity spell "Welcome, enjoy your stay" in a wonderful way, be it a welcome letter, room amenities or assistance during ones stay.
General
| Duties and Information | |
| Daily Logbook | |
| Daily Checklist | |
| Courtesy Call Report | |
| VIP/CIP Procedures | |
| Guest Recognition Program | |
| VIP Setup Policy | |
| Creative Amenity Samples | |
| Complimentary Order Form | |
Welcome Letters
| Welcome Letter - First Time | |
| Welcome Letter - Return guest | |
| Weekly guest letter - sample | |
| Guest letter - Ramadan | |
Sample Correspondence